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Latest Information September 2021

 

Service Updates -

 

Flu Season 2021

Flu Vaccines this year as you may have heard on the news is going to be a challenge! but we accept!!! - so please bear with us as we go through the categories that we can do.
 
We are inviting all eligible patients to the surgery in stages........
AT RISK CATEGORY ONLY - are now being contacted
Invites are being sent out over the next few days for those who are in the AT RISK category ONLY between 18 years and 64 years of age - these are going out as Text Messages and Letters in the coming days. Only these patients will be able to book an appointment for our upcoming clinics on
 
Saturday 25th September 
Saturday 9th October
 
You can ONLY book the appts via our dedicated FLU Line on 01726 815745 - available on Tuesday, Wednesday and Thursday 9am-12pm - please do not ring the surgery for a flu appointment, we want to keep the surgery line free for general medical purposes - you will be redirected to the flu line if you do.
 
Please remember we are doing this in stages - so do not book an appointment until you have heard from us - all eligible patients WILL be contacted. If you have not received a letter or a text we will not be able to book the appointment for you at the moment, but you have NOT been forgotten and we will get in touch soon.
 
We thank you for your cooperation.
 
FLU CLINICS NOW READY TO BOOK FOR OVER 65'S
 
Clinics will be held at Middleway Surgery on
 
Saturday 2nd October 8.30am-12.30pm
Saturday 16th October 8.30am-12.30pm 
 
You can ONLY book the appts via our dedicated FLU Line on 01726 815745 - available on Tuesday, Wednesday and Thursday 9am-12pm - please do not ring the surgery for a flu appointment, we want to keep the surgery line free for general medical purposes - you will be redirected to the flu line if you do.
Letters and Texts are going out over the coming days.
 
We appreciate your comments with the flu line - we can assure you we are answering the calls and booking each phone call as rapidly as we can. We understand the frustration but with over 2000 invites it WILL be busy -
We ask for your patience and assure you there is enough flu vaccines and flu clinics and with 9 hours a week for an additional phone line that needs to be staffed to cope with the demand - we are working extremely hard -
We pride ourselves in providing a dedicated line for this service as many other surgeries do not. If you were to ring the main line - you will block urgent medical calls and you have to listen to the full voicemail before getting through. Please be kind to our staff, they are working extremely hard and doing the best they can.
Rude and Threatening behaviour will not be tolerated - it is the system to the best we can do - the staff are following protocol. Thank you for your understanding.
Alternatively - you may email letters.middleway@nhs.net and in subject header write flu appt request- please put a contact number in the context of the email and we will do our best to ring you back from the flu line when there are quiet moments and at the earliest convenience to the staff.

 

 Important changes to routine and non-urgent blood test appointments 

 All GP practices are affected by the current national shortage of blood tubes and are taking urgent steps alongside our hospitals to prioritise their use for people with the greatest clinical need. This includes testing for serious conditions such as cancer.  

 We are following national guidance which has been issued in response to the shortage. As a result, we need to cancel and delay a number of patient appointments for blood tests deemed routine or non-urgent. If you have a routine blood test appointment the reception team at the surgery will be in touch directly if they need to cancel your appointment, this will be by phone or by text message.

 Please be assured that appointments will be rescheduled once the situation has improved, and in line with national guidance. There are a few things you can do if you are affected by this change: 

  • Keep checking our website for regular updates – we will be sharing the latest patient information here as soon as we receive it. 
  • Check your phone for messages from us – we will also be using our patient text service to keep people informed. 
  • Please don’t call or contact us with questions about routine blood tests – we are experiencing exceptional levels of demand at the moment, and your cooperation will help us to reach those without smartphone or internet access with this critical information.  
  • Do get in touch online if your condition worsens or changes so that we can prioritise your blood test if necessary following clinical review

 The changes are likely to be in place for at least four weeks. We will keep all our patients regularly updated as the national situation changes. We fully understand the frustration this is likely to cause, and apologise for the inconvenience.  

 A Message from our Primary Care Team - System Pressures in Cornwall

All our health services are busy right now, especially our ambulance service and the emergency department team at Truro hospital.

 You can play your part in supporting us to care for people with serious and life-threatening illnesses.

 Did you know you know you can get help and advice by calling 111 or go online at 111.nhs.uk? You may not need to go and wait in our busy emergency department and could be directed to a minor injury unit which will be quicker and closer to home.

 Only dial 999 for an ambulance in a genuine, life-threatening emergency, for example:

      .  Chest pain / breathing difficulties / heart attack

  • Stroke
  • Severe bleeding
  • Severe allergic reactions
  • Severe burns or scalds
  • Serious head injuries
  • Major trauma such as a road traffic accident or a fall from height

 

If you have called for an ambulance, please do not ring again asking for a time of arrival. Only call again if:

 

  • The patient’s condition worsens
  • You no longer need our help

 

The call handlers must prioritise speaking to the most seriously injured and unwell patients.

 

If you don’t think it’s a serious or life-threatening emergency:

 

  • Call your own GP. Even if you are in Cornwall on holiday, you could get a phone or video consultation with your doctor at home.
  • Go online at 111.nhs.uk or call 111 to get expert advice and be signposted to where you can get the best and nearest care for your needs.
  • Ask a pharmacist for advice – they’re experts in treating minor health issues like colds, urinary infections, stomach upsets, aches and pains.

 

For further information please visit NHS Kernow CCG at https://www.kernowccg.nhs.uk/get-info/choose-well/

 

Thanks in advance for your assistance in this matter.


Thanks - Kirsty

 

Kirsty Lewis

Deputy director of primary care

NHS Kernow CCG

 

 

Welcome to Middleway Surgery

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

There is good access for the disabled to all of our consultation rooms. A designated parking bay is adjacent to the surgery entrance and the surgery has a ramp and wide doors to allow for wheelchair access.

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Help at Hand Community Info App

The Help at Hand community info App provides you with easy access to the latest support services available in the St Blazey area, by telephone and online.

This App is available via the App Store (iPhone, iPad) or Google Play (Android).

The App and most of the services listed on it are completely free of charge.

Please share with your friends, family and work colleagues. We aim to make sure all these support services are available to everyone.

Thank you and keep safe.

https://apps.apple.com/us/app/help-at-hand-community-info/id1441107175

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