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Latest Information March 2021

Service and Covid Updates

 

Dear Patients

 

We wanted to update you on the changes ahead……

 Everyone in Cohorts 1-9 has been invited to Bodmin Treatment Centre for their first dose – patients have either received a text or a telephone call from the surgery inviting them.  Our housebound patients, residential home and nursing home patients have all had their first dose (soon to have second).

 We have now stopped calling our patients for their first invites – and the Mass Vaccination Centres are now responsible for calling in our patients in those cohorts and beyond when they start.

 We have worked incredibly hard, covering the clinics with clinicians and admin contacting and texting patients and have worked really well with our Primary Care Network colleagues.  So far to date 3251 patients have had their 1st doses that are registered at the practice.  That is 50% of our patient list size.

 For all of our patients who have had their 1st dose either at Bodmin Treatment Centre or at the surgery/housebound we will be responsible for ensuring you have your 2nd dose and we will be contacting you shortly – we are in the planning phase as we speak.

 In other news……

 We are pleased to welcome a new GP to our surgery from 1st April – Dr Kimberley Plummer who will be with us 3 days a week.  As you may know Dr Plummer has been with us for a little while already but we are pleased to say she is becoming a permanent fixture J

 Our new Practice Nurse,  Sarah will be joining our team in May.  Following the retirements of both Bridget and Pam.

 Returning to normal (ish)……

 We are hoping to open up our waiting room mid April – so patients can come in and wait for their appointments.  Providing there is no more than 6 in the waiting room at one time.  We will still be following government social distancing guidelines and a one way system through the practice.

 We continue to strongly encourage patients who are digitally minded to still email or use the eConsult tool (available on the practice website) rather than ring the surgery.  The phones lines are incredibly busy but if you can email your routine question or request this will ease the pressure on the phones.

 NEW…… Chronic Disease monitoring – annual checks.

 We are changing these to birth month recalls as from 1st April.  Therefore anyone who  normally has an asthma, diabetic, heart, dementia etc checks – will now be called in on their birth month ONLY – all preliminary tests such as bloods, ecg, bp, will be done to cover all the checks and then you will need 1 visit back to the surgery to review.  We believe this will be better for the patients to come in just once a year for a full check-up rather than coming backwards and forwards (unless otherwise told to do so).  This is a new system to us so there may be some tweaks along the way, please bear with us. 

 

April Birthday Patients will be getting invites shortly!

 

We are aiming to text reminders as much as possible so if you need to update your mobile number please let us know.

 We have had overwhelming support through the pandemic and wanted to thank you for your patience and kindness over the past year.  However, it is becoming frustrating for some who want a normal service, although I fear we will never quite be normal again, we will work with you to develop new ways of moving forward together.

 All the best – Claire Lawless-Beatson – Practice Manager

 

Welcome to Middleway Surgery

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There is good access for the disabled to all of our consultation rooms. A designated parking bay is adjacent to the surgery entrance and the surgery has a ramp and wide doors to allow for wheelchair access.

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