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Noticeboard

Premier Patient Line

Our telephone system is aimed to give you ease of access to our services.  Please listen to the whole messages at each option you select, so you understand you are being put through to the correct department.

Option 1 - Appointments

Option 2 - Home Visits

Option 3 - Test Results

Option  4 - Prescription Information

Option 5 - Medical Secretary

We hope you find this beneficial and helpful.

Coronavirus Update

The NHS England and Public Health England are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

The risk to the general public is moderate. If you have arrived back to the UK from mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau within 14 days, follow the specific advice for returning travellers.
Anyone who has travelled to China or places listed above in the last 14 days and develops symptoms of cough or fever or shortness of breath, should immediately:

· Stay indoors and avoid contact with other people as you would with the flu
· Call NHS 111 to inform them of your recent travel to the country

Information for the public is available at gov.uk/coronavirus.

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also be infected by touching contaminated surfaces if they do not wash their hands.

The risk of being in close contact with a person with coronavirus or contaminated surfaces is very low at the current time, as members of the public who have visited Wuhan, Hubei province, China and Italy are currently in isolation.

Testing of suspected coronavirus cases is carried out in line with strict regulations. This means that suspected cases are kept in isolation, away from public areas of the GP practice and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.

Everyone is being reminded to follow Public Health England advice to:
· Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
· Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
· Avoid touching your eyes, nose and mouth with unwashed hands.
· Avoid close contact with people who are unwell.

You can find the latest information and advice from Public Health England at www.gov.uk/coronavirus.

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Welcome to Middleway Surgery

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as ordering a repeat prescription.

Click here for our Practice leaflet

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

Access

There is good access for the disabled to all of our consultation rooms. A designated parking bay is adjacent to the surgery entrance and the surgery has a ramp and wide doors to allow for wheelchair access.

Easy Read Practice Leaflet

Urgent Appointments

We run an Urgent "on the day" clinic every morning between 8.30am and 11.30am.  This is a "sit and wait" type clinic. You do not need to phone ahead to let us know you are attending, just turn up and check in at Reception. Please note this is for urgent matters only, not for repeat prescriptions, sick notes or long standing routine problems.  We cannot guarantee which Clinician you will see.

Improved Access to General Practice (IAGP)

We are participating in a national initiative to offer evening and weekend appointments to make it easier for you to see a doctor, nurse or other healthcare professional at this GP practice.  As from July 2018 we started live with this, we work with Lostwithiel and Fowey River Practice and between the 3 surgeries, known as The Three Harbours offer evening routine appointments to see a GP until 8pm and Saturday and Sundays with a GP.  Please contact us by phone for details on how to book an evening or Saturday appointment.

Photographs

Due to patient confidentiality please refrain from taking any photographs or videos inside the Surgery.  Photographs of the surgery should not be published on social media without the prior consent of the Practice Manager

Middleway Surgery - Research  Network

Middleway Surgery has recently become a member practice of the Clinical Research Network part of the National Institute for Health Research (NHS).

The GP lead for Research is Dr P Daza who joined the Practice in October 2018. Research Activities - are identified by CQC as a quality marker.  The experience of patients recruited into primary care studies is often reflected very positively.  Published evidence has confirmed that patients registered with GP research practices have better health outcomes compared to non-research GP practices.

(Site updated 07/04/2020)
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